Everything your managers need to offer, explain and support the Protego Protection Plan —
the training course, the documents your tenants receive, and where to send a tenant who has a
claim or wants to use their own policy.
One course, presented start to finish, with a knowledge check after each section and a
printable completion certificate at the end.
1
The Protego course
Protego Protection — Manager Training
What the plan is, how to offer it, what the addendum records, what is and isn’t
covered, how a claim works, and how a tenant opts out with their own policy.
About 8 min6 knowledge checksCompletion certificate
Plays here — knowledge checks and the certificate are in the full course
What your team will learn
Why Protego exists — and why it’s a protection plan, not insurance
The three plan levels, and how to offer them at the counter
What the addendum records, and what happens when a tenant declines
What’s covered, the limits, the exclusions, and the burglary rules
How a tenant files a claim, and what keeps it moving
How a tenant opts out with their own policy — the 10-day window and the five details
For a tenant who already has a homeowner’s or renter’s policy that covers stored property.
They have 10 days from move-in. They upload their insurance declaration page at
MyOwnPolicy.com, and it has to show all five of these:
An accepted insurance provider (major carriers only)
Their name exactly as it appears on the lease
A current expiration date — not expired, and not expiring within 30 days
Personal property coverage or an off-premises endorsement, clearly stated
The deductible amount, clearly shown
Anything missing and it won’t be approved. If nothing is approved within the 10 days, the tenant stays on
the $2,000 Protego plan and the charge appears on their invoice. Once an opt-out is approved, the Protego
charges come off their account.
Trouble with the upload? They can email the declaration page to
support@myownpolicy.com — that team responds within one business day.
What your tenants receive
Protego Documents
Every Protego letter, both addendums and the full plan terms, in the order they go out.
Quick answers
Frequently Asked Questions
The questions tenants ask most, answered from the Protego plan terms.
Where each question goes
Support
Send each question to the right place and it gets answered fastest.
Tenants file at ProtegoClaims.com
within 30 days of discovering a loss. The toll-free number is at the bottom of that page. Claims are
administered by ClaimsPros.
Plays here — knowledge checks and the certificate are in the full course